Effective 5/22/2019.

Pricing

It is up to you to check our prices when sending your device for repair.  If you do not ask for a price, we will charge the price listed on our price list.

Repair

When the repair is completed, we create an invoice in our system and will be required to be paid to pick up your device. If we are not able to repair it, we will send it back or you may donate it to the parts pile.

Warranty

All parts and repair services are guaranteed for a period of 90 days after the date of repair. Our guarantee covers the primary issue (or issues) that we repaired but does not cover the entire device. Accidental damage after you have received the device is also not covered. If possible, please back up the device before sending it as there is no way for us to warranty loss of data. Complimentary repairs are only covered on a case by case basis and are not covered under warranty as we only guarantee paid services.

Return / Refund Policy

In the event that something we fixed does not stay fixed it will need to be returned to us for repair. If we are not able to repair your device we will refund your money for the repair. Please keep in mind that we cannot issue refunds for issues that are unrelated to our repair. Shipping charges are not refundable.

Payment Terms and return shipping

Payment is due within 30 days of repair completion. Devices not paid for within 90 days of the repair completion notification or device not repairable notification may be considered abandoned and used for parts or sold to cover repair costs

NOTES

  • NO FIX / NO FEE – If we cannot fix your device you don’t pay!
  • There will be a $20 flat fee for any repair which is not approved but was diagnosed and given an estimate from us. This also applies for misdiagnosed items which don’t require microsoldering.
  • Our price list shows us the most common repairs, if you have anything else please let us know and we will give you an estimate of the repair before we begin.
  • Microsoldering is an advanced repair, while we always try to return your device either repaired or in the same condition it was given to us, there is a slight risk that the device can exhibit other issues than when it was first given. By giving us this device to solve those issues, you acknowledge this risk and will not hold us responsible for device, data, time, or anything else associated with it.
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